Contact Center Productivity to the Max

TIS’ EPSS combines the best features of knowledge management systems and decision support systems. Our solutions also act as knowledge repositories that provide information about the latest organizational business processes, along with the decision support required to ensure adherence to processes. TIS’ EPSS impacts key areas including:

Processes

• Provide step-by-step instructions to follow processes along with the supporting information required at each step.
• Present all the possible outcomes of the transaction to the user which helps in decision making

Resources

• Contain the supporting information required for process completion, including templates of letters, worksheets, calculators, checklists, and guidelines
• Provide knowledge required to use any application to perform a transaction

Scenarios

• Present a broad overview of decision-making situations
• Provide relevant resources for the executive to act decisively in common situations
• Provide access to past decisions made in similar situations
• Enable the consistent deployment of organizational strategy

References

• Provide executives with quick reference information relevant to the stage of the transaction

TIS’ EPSS has been proven to drastically reduce average handling time of requests made by customers, thereby improving the overall customer experience . Contact center productivity levels at several Fortune 500 companies have also increased manifold, subsequent to the deployment of TIS’ EPSS due to real-time help it provides employees.