Manufacturing, Energy, and Construction

Health, Safety, and Environment

TIS partners with you to help you align key work processes and people to meet your Health, Safety, and Environment (HSE) targets in a focused manner.

Challenges
Common causes of occupational hazards:

• Lack of training in
  • Occupational HSE
  • Proper use of Personal Protective Equipment (PPE)
  • Safe use of machinery
• Long work hours
• Ineffective implementation of health and safety process
  • Not as per guidelines (such as OHSAS)
  • Inadequate communication
  • Lack of reviews and improvement

Solution
Our HSE curriculum has three components:

• Instructor-led Training - Sessions conducted within the workplace with a focus on practical day-to-day aspects and creating a strong safety culture
• Online Learning Modules - Teaching safety processes and emergency procedures in simulated environments using various formats such as:
  • Scenario-based training
  • Story-based training
  • Game-based training
• Communication Packages - Comprehensive awareness campaigns using posters, screensavers, banners, booklets, and even the implementation of safety awards programs

Customer Service

TIS' solutions cover the complete trajectory of needs -from basic to expected to excitement needs - for you to excel in Customer Service.

Challenges

• Concurrency in all operations
• Integration of human and technical resources
• Conversion of information to knowledge
• Configurable enterprise
• Innovative processes
• Environmental compatibility

Solution

We offer a three-pronged sales training solution for customer service executives:

• Generic solutions (Basic Product Knowledge and Selling Skills)
  • Basic level product training pack using TIS' ready to use Product Pack
  • Game-based/scenario-based basic level customer service training
• Custom-built solutions (Task Specific Learning)
  • Customized Role Play simulation and interactive case study-based discussion using a collaborative portal
  • Customized 'A Day in the Life' simulation and conversation-based simulations assessment
  • Customized threaded scenario-based learning and scenario-based assessment
• Combination of generic and custom-built solutions (Learning Reinforcements)
  • Collaborative learning
  • Reinforcement strategy using:
    • Learning Nuggets
    • Mail Casts
    • Mobile Learning
    • Web Casts
    • TOPSIM

Training acts as a bridge between technology, product, and customers.

Supervisor Training

Our training solutions can help develop your people capabilities and promote a culture of high performance.

Challenges
The following challenges impact performance due to ineffective people management:

• Managers focus on doing, not management
• Managers focus on the actual day-to-day work, not long term value creation through effective coaching
• Large, multi-country functional teams
• Coaching and developing score low on priority list of supervisors
• Lack of understanding of the importance of coaching to achieve high performance through the 'result multiplier' effect

Solution

Our solution proposes a 5 stage training intervention aimed at creating awareness about the need for coaching, giving supervisors a framework for coaching, providing periodic support and assessing progress on coaching initiatives:

• Stage I: Awareness - Assess current state and make the learner aware of their competency level
• Stage II: Understanding - Provide a framework for coaching; expose the learner to theories and best practices.
• Stage III: Application - Apply the theories and best practices in the safety of a classroom, mentored by an experienced coach.
• Stage IV: Implementation - Return to the business environment to try out new skills. While s/he does that, provide support through job aids, access to coaching-related resources, peer advice, and so on.
• Stage V: Feedback - Assess on performance and provide feedback accordingly.

Workplace Diversity

Our solution covers the spectrum of your organizational diversity training needs and addresses all target groups-executives, middle management, and senior management.

Challenges

The challenges inherent in building an organization that truly integrates and celebrates diversity include:

• Ineffective communication
• Resistance to change
• Biased HR systems
• Generation gaps
• Current organizational structure
• Adapting to diversified policies

Solution

Our multipronged solution recognizes the different learning needs of your target audience and will not only help in the current understanding of diversity in the organization but bring about a shift to an advanced level of diversity.

• Online Learning Portal
  • Online Discussion Forum
  • Learning Nuggets
  • Quizzes, Games, Online Polls, Thought of the Day, Links to Resources
• Facilitated Classroom Simulation
  • Briefing - Introduction of business case, formation of teams
  • Simulation - Team discussions, analyses and presentations, and role plays
  • Debriefing and Evaluation - Feedback based on reflection, analysis, and discussion of decisions
• Online Simulation
  • Quick survey to set the context
  • Learner plays a decision-making role
  • Comparison of diversity in different societies (multicultural or assimilatory)
• Online training programs on diversity
• Blended learning program on diversity that includes an 'icebreaker session', a DVD featuring an animated case study, followed by an interactive feedback session

Sustainability

Businesses in the manufacturing, energy, and construction space are particularly conscious of adopting environmentally sound philosophies to maintain credibility in the public sphere, to protect the bottom-line, and to attract talented employees.

Challenges

Companies face the following challenges in developing a sustainability blueprint:

• Awareness of the regulatory environment
• Formulation of sustainable policies and action plans to achieve organizational objectives
• Alignment of "Processes, People, and Strategy" towards sustainability
• Commitment across all levels of the organization
• Monitoring of action plans and continuous improvement

Solution

Our solution is targeted at increasing awareness and improving the individual behavior of all employees, fostering holistic understanding and improving policy formulation by senior executives.

A. Sustainability Portal

• Community - Connect with experts/senior leaders, blog, share photos/videos, resource links, ratings, comments
• Learning Nuggets - Videos, animations
• Quizzes/Contests - Online polls
• Games
• Green Meter - Dashboard of organization's "green" performance, benchmarking
• iRelay - Method of capturing and relaying knowledge across the organizations

B. Facilitated Classroom Simulation

• Briefing - Introduction of business case, formation of teams
• Simulation - Team discussions, analysis, presentations, and role plays
• Debriefing and Evaluation - Feedback based on reflection, analysis, and discussion of decisions

C. The Green Question - Translate an organizational initiative into a series of simple multiple choice questions, effectively simplifying the communication and building more participation and empathy

D. Experiential game around applying sustainability concepts in familiar locations such as the home, office, and workshops

E. Interactive and media-rich Web-based training programs to evaluate the 'Green Quotient' or awareness level of the learner